Refund policy

All sales are final. Every DŪFLAMBÉ piece is made by hand in a limited edition, and no two are ever exactly the same. Because each piece is created for its owner alone, we do not accept returns, exchanges or cancellations, and refunds are not issued once an order is placed. This includes pre-orders, which are made to order for you.

Review before you order. Please confirm your selection and shipping address before checkout. If you notice an error in your shipping address, contact Support@DuFlambe.com right away and we will do our best to correct it before your order ships.

Arrival & damage. Risk of loss passes to you once your order is handed to the carrier. If your piece arrives damaged in transit, contact Support@DuFlambe.com within 48 hours of delivery, as confirmed by carrier tracking, with a continuous, unedited unboxing video showing the sealed package and shipping label, the opening, and the damage. Still photos alone can't be accepted. Verified claims are resolved at our discretion, by repair, replacement in a future production run, or store credit.

Pre-orders. Pre-order purchases are also governed by our Pre-Order Terms.

Nothing in this policy limits any rights you may have under applicable law.